Privacy Policy
Last Updated: January 29, 2024
1. Introduction
Hope Mental Health Services LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our behavioral health services.
2. HIPAA Compliance
As a healthcare provider, we are required to comply with the Health Insurance Portability and Accountability Act (HIPAA). All protected health information (PHI) is handled in strict accordance with HIPAA regulations and Arizona state laws.
3. Information We Collect
Personal Information
- Name and contact information
- Demographic data
- Health information and medical history
- Insurance information
- Payment information
Website Usage
- IP address and browser type
- Pages visited and time spent
- Referral sources
- Device information
- Cookies and analytics data
4. How We Use Your Information
Provide Services
Deliver behavioral health care and treatment
Process Claims
Submit insurance claims to AHCCCS and other payers
Communicate
Schedule appointments and send reminders
Improve Services
Enhance quality of care and user experience
5. Information Sharing
We do not sell your personal information. We may share information with:
6. Data Security
We implement comprehensive security measures:
- End-to-end encryption for all data
- Secure telehealth platform
- Regular security assessments
- Employee privacy training
- Access controls and monitoring
- Backup and disaster recovery
7. Your Rights
Access Rights
Right to access your health information
Correction Rights
Right to request corrections to your information
Restriction Rights
Right to request restrictions on certain uses
Disclosure Accounting
Right to receive an accounting of disclosures
8. Contact Information
Privacy Officer
Hope Mental Health Services LLC
privacy@hopementalhealth.com
Phone
(602) HOPE-MHS
Response Time
Within 5 business days